About Us

ASSALAMUALAIKUM & GOOD DAY GEEKS!!!

 

ABOUT JENERAL GEEK 

 

Jeneral Geek is specializing in providing ex-lease or off lease laptops which are normally comprised of business model laptops that are made for long hours of work, more expensive, outperformed and last longer than most of your average retail-based computers & laptops.

Hence, we do not deal and sell trade-in laptops from individual customers to ensure the quality of our secondhand original unit laptops are at the supreme quality with the low tolerance level of a sub-standard condition of a secondhand laptop.

We have our humble beginnings in 2018, as a secondhand laptop wholesaler and retailer in Imbi Plaza, Kuala Lumpur.

In 2020, Jeneral Geek has rapidly expanded its business in Malaysia by venturing into various online platforms such as Facebook page, Shopee, Lazada, Telegram & Instagram to bring the benefits of our products & services closer to customers, so the customers able to enrich & upgrade their lives with affordable laptops without compromising the quality of a good laptop.

 

 

WHY CUSTOMERS LOVES JENERAL GEEK?

 

1)   AFFORDABLE PRICE 

 

Jeneral Geek Online Store is established to give the best affordable price in the market. Since the hit of the Covid-19 pandemic, Malaysians were struggling to stay afloat and require laptops and computers since then, becomes a necessity instead of a luxury to live normal lives.

 

Family – Affordable laptops allowed them to work, learn, play games, stream media for entertainment, and most importantly, stay close to loved ones with whom they could not get together due to lockdowns, social distancing, and travel bans. 

 

Students - A must-have tool for families with children in the home who no longer could attend classes in person and instead had to stay home and do their studies online or via video conferencing.

 

Businesses – Now, even a small stall business owner needs to equip themselves with online business knowledge, as e-commerce & social media has become the new norm in doing business. 

 

2)   LAPTOPS FOR EVERYONE

 

By having a huge inventory, Geeks of all ages enjoys our styles, specs and functionality they require in a laptop or computer.

 

In short, we have a laptop for everybody.

 

  • Stylish beautiful laptops for a fashionista.
  • Simple laptops for light and minimal user.
  • High spec, heavy-duty laptops for designing, accounting software, entertainment, engineering work.
  • Light, slim for travellers and ongoing lifestyle. 

 

You name it, you got it.

 

3)   WE CARE FOR OUR GEEKS

 

Our warranty for a secondhand laptop is 1 month. Seems short? Think again. Never once we let our customers cry without help when they have a problem with our products. We always do our best to make our customers happy with our services & products even though exceeded the warranty period. 

 

So many big brands out there promised 1 year or 2 years warranty but when their products give problem, you have to go through lengthy processes of protocols and taking more time than it should. 

 

At Jeneral Geek, our team are helpful and experienced in finding you the right solutions for your computing needs. 

 

We make sure customers feel comfortable throughout their shopping. If they require our assistance during their shopping, we provide them with the best support they can online & offline.

If you have any complaint with the Jeneral Geek team, please do not hesitate to lodge your report to Puan Jeneral Geek by clicking this WhatsApp icon  or feel free to call us at +60165116870

 

4)   QUALITY CONTROL

 

Except for the brand new products (because it is in the sealed box, and our warranty is 1 year for brand new products), our secondhand laptops/ computers will go through a strenuous process of quality control check before we release it to the customers. 

 

Below is part of the JENERAL GEEK LAPTOP CHECKLIST that needs to be adhered to by our dedicated laptop technicians. (P/S: kalau seller lain nak tiru pun boleh jugak).

 

 

 

 

5)   WE WANT TO PROTECT YOU FROM SCAMMERS #AntiScammerAntiRugi

 

With the rising demand for affordable laptops & computers, so does the rise of scammer case who prey on people making hasty decisions during the Covid-19 pandemic. 

 

Jeneral Geek has a lifetime role to create awareness to the public to be vigilant when buying anything online, especially for laptops or computers during the emergence of online businesses and students having to study online.

 

Jeneral Geek has a cool tagline to fight the scammer case on the rise: “WE OFFER AFFORDABLE PRICE, NOT SCAMMER PRICE".

 

                                                                                                                    

(OUR VISION & MISSION IS TO ENSURE ALL MALAYSIANS ARE EQUIPPED WITH COMPUTERS TO UPGRADE AND ENRICHED THEIR LIFE AND ACHIEVE SUCCESS IN EDUCATION, CAREER, BUSINESS).

 

 

WHAT JENERAL GEEK SELLS

 

1)   SECONDHAND LAPTOP

 

Our secondhand laptops come from several sources:

 

A)   ex-lease or off lease laptops from big corporations, companies and government agencies that replenish their laptops every 2-3 years period. These laptops normally comprised of business model laptops which are made for long hours of work, more expensive, outperformed and last longer than most of your average retail-based computers & laptops.

 

B)   Other ways we got secondhand or refurbished laptops include from businesses who have cancelled the order and/or opened-box models. Store models and overstock can be the cause for refurbishing models. Having damage like scratches from shipping may also be reasons for refurbishing electronics.

 

   WE DO NOT TAKE SECONDHAND LAPTOP STOCK FROM  INDIVIDUAL BUYERS WHO REQUESTED LAPTOP TO BE TRADED IN.

 This is to ensure the secondhand products that are in our stock is legitimately owned and to minimize the sub-standard expectation of secondhand laptop condition.

 

2)   BRAND NEW LAPTOPS

 

In 2021, we brought in brand new laptops in our platter to accommodate customers who do not want to compromise the condition that comes with secondhand laptops. Customers will get laptops with

 

  • Zero dent
  • Zero scratch
  • Sealed box
  • All original software
  • 1-year warranty from us

 

1-year warranty from Jeneral Geek is the best warranty in town as we will not require customers to go through so many hurdles and complicated process to get the product fixed. Just contact any of our team or just come to our shop and we will help you.

 

3)   BRAND NEW ACCESSORIES & MERCHANDISE

 

We also have other MERCHANDISE such as Jeneral Geek Warrior Backpack, Jeneral Geek Wireless Optical Mouse etc. Do check out our website for these quality items.